Customer support often eats up time and energy. Charla makes it simple by combining AI chatbots, live chat, and a help desk in one tool. With lifetime pricing from $59 on AppSumo, it’s built for businesses that want fast, smart, and affordable support.
Key Features
AI Chatbots Trained on Your Data
Charla lets you train chatbots with your own Word docs, PDFs, and web pages. This means customers get quick, accurate answers without waiting for a live agent.
Seamless Live Chat
When the bot can’t handle a question, chats move smoothly to a human agent. This balance of speed and personal touch keeps customers happy.
Unified Inbox
Every message—across websites, apps, or channels—lands in one simple dashboard. No more juggling tabs or missing conversations.
Built-In Help Desk
Charla includes a full ticketing system. You can assign, track, and resolve issues without extra software.
Custom Branding and Easy Setup
Setup takes minutes, and you can white-label the widget. Your support looks polished and fully aligned with your brand.
Use Cases
- Small Businesses – Handle common customer questions without hiring more staff.
- E-commerce – Give buyers 24/7 answers on orders, shipping, and FAQs.
- Agencies & SaaS – Manage multiple clients and support requests in one place.
- Startups – Use enterprise-grade tools at a fraction of the usual cost.
Pros and Cons
| Pros | Cons |
|---|---|
| Affordable lifetime deal | Missing some advanced features (e.g., client portal) |
| AI chatbot with custom training | Limited widget design options |
| Unified inbox and built-in help desk | |
| Smooth handoff from bot to human |
Hands-on Experience / My Honest Opinion
I tried Charla and set up a chatbot in just a few minutes. Uploading a PDF for training was simple, and the bot started answering real questions right away. When it couldn’t solve something, the live chat handoff felt natural and smooth.
The unified inbox was a big win—it cut down time switching between apps. While I’d like to see more customization for chat design, the value for money is excellent. Compared to bigger tools like Zendesk, Charla delivers a full package for a fraction of the price.
If you want to save time, cut costs, and give customers 24/7 help, Charla is a smart choice—especially with the AppSumo lifetime deal.
